Client Satisfaction Results
We know that when it comes to finding a partner you can trust, what matters most is delivering outstanding client experience and results every single day. We know that you need someone you can rely on to help you succeed in business and in life.
To help gauge our clients’ impressions of our firm, and to identify our strengths and greatest needs for improvement, we utilize the Net Promoter Score. This survey scores the firm on the basis of our clients’ response to one ultimate question — “How likely is it you would recommend us to a friend?” — and the reasons for their ratings.
We are grateful to share that we received an overall NPS score of 90 (on a scale of -100 to +100) along with these stellar results:
● 100% of our clients feel we exhibit courtesy and professionalism
● 100% of our clients feel we demonstrate an outstanding level of technical expertise
● 100% of our clients feel we produce high quality materials
● 100% of our clients know that we’ll meet our deadlines
How do we stack up against companies known for customer service? Well, compare our score (90) to some names you might recognize:
● Costco: 74
● Southwest: 71
● Ritz Carlton: 68
● Apple: 68
● Turbo Tax: 54
Interested in learning more about our commitment to client satisfaction? We would love to hear from you. Feel free to contact us!